Chatbot Service Automation
Your Business Enabled by Technology
This is aimed at enhancing your processes for better customer service. Our Chatbot Service Automation solution is centred around helping your business operations run smoothly through a virtual chatbot system. For instance, the AbriSuite solution streamlines your customers’ service processes and automates the required support processes, while seamlessly pre-qualifying and re-routing complex issues to your agents or support staff.
How can Chatbot Service Automation help you?
Improved customer communication
Chatbot Service Automation can help you know your customers better. Our automated chatbots can help you pool individual information about specific customers, including their buying preferences, to help you deliver a customized experience for them.
24/7 Customer service
Whether your customer service or sales team is taking a break, away from work or struggling to deal with numerous enquiries simultaneously, chatbot service automation can help you seamlessly manage your customers’ expectations round the clock.
Automated chat segmentation
Our Chatbot Service Automation solution understands that every customer is different, just like their enquiry. By understanding conversational contexts, our AI-based Automated chatbot systems can seamlessly redirect or designate the right human agents or team to relevant enquiries.
Multi-lingual support
Say goodbye to language barriers! Our AI and ML-powered chatbots run on natural language processing standards and are constantly adapting and learning based on ongoing conversations with your customers.
Cost savings
The devastating effects of the coronavirus pandemic have led to more businesses demanding maximum ROI across all units. Chatbots can generally save you 30% in customer service costs and still reduce response times.
With experts predicting that by the end of 2020, 85% of customer interactions will proceed without human interaction, don’t be left behind.
Typical use-case scenarios for our chatbot service automation solution
Sales
- Collecting and nurturing high-quality leads.
- Using the right service or agent at the right time via an improved understanding of buyer behaviours.
- Increasing your up-selling, cross-selling and post-selling opportunities via targeted messages.
- Identifying customers swiftly through identity unification across all channels and CRM integration.
Customer Service
- Fast, seamless support, every time!
- Effective remote support.
- Close transactions quickly with digital signatures to improve the onboarding experience.
- Easily collect a wide range of information.
IVRs
- Swiftly switch between automated agents/processes and live agents.
- Divert calls to self-service or IVRs when agents are unavailable.
The Abrisuite difference
Any chatbot can answer a pre-defined set of questions. However, our solution is built smart. From eliminating the need for huge capital investment to giving you the ability to quickly build an initial proof of concept and scale upwards on features as required, we see ourselves as your partner on your growth journey.
Do you think Chatbot Service Automation is right for your business?
Let’s talk on 416-628-0253
Contact Us
Based in the Greater Toronto Area, we provide services across Canada.
Please contact us for more details.
AbriSuite Inc.
3250 Bloor Street West, Suite 440, Toronto, ON, M8X-2X9 - Phone: 416-628-0253
105 Consumers Drive, Whitby, ON, L1N-1C4 - Phone: 289-278-1510
Elsewhere in Southern Ontario - Toll-free: 1-877-232-3923